Customer Experience Manager in Malaga
hace 4 días
We are seeking a highly skilled Customer Experience Manager to join our team in Malaga. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their ongoing satisfaction and engagement.
About the Role- Oversight of the entire customer lifecycle, from onboarding to retention.
- Collaboration with cross-functional teams to enhance the customer experience.
- Analyzing customer usage and engagement metrics to identify opportunities for growth.
- Gathering and implementing feedback to inform product improvements.
- Native Dutch speaker with B2 level English proficiency.
- Proven experience in customer relationship management or account management.
- Strong communication and interpersonal skills, with a customer-centric mindset.
- Familiarity with CRM systems and customer engagement tools.
- Competitive salary package with performance incentives.
- Opportunities for professional development and career progression.
- Supportive and collaborative work environment.
- Regular working hours with a focus on work-life balance.
Estimated Salary: €45,000 - €60,000 per annum, depending on experience.
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