Customer Experience Manager

hace 4 semanas

Málaga, Málaga, España Salve Consulting A tiempo completo

Customer Experience Manager

At Salve Consulting, we are seeking a highly motivated and experienced Customer Experience Manager to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving loyalty across all touchpoints.

Key Responsibilities:

  • Manage the sales process from lead to purchase, acting as the main contact for customers, leading the sales strategy, handling objections, and negotiating success.
  • Engage with small and medium-sized businesses across various industries to identify their needs and propose solutions using leading cloud technologies, with a focus on Microsoft cloud solutions.
  • Provide an outstanding customer engagement experience, ensuring customer satisfaction.
  • Drive cloud solution sales by maximizing up-sell and cross-sell opportunities, working with Solution Specialists and Partner Connection Managers, primarily focused on Microsoft cloud technologies.
  • Present competitive solutions in the context of customer needs and experiences.
  • Communicate effectively, both verbally and in writing, to help customers understand how they can capture value with Microsoft technologies and envision future success.
  • Convert prospects and qualified leads into opportunities and build a revenue pipeline using criteria like BANT (budget, authority, need, and timeline).
  • Exceed net-new revenue and sales pipeline targets, including contacting 200 leads and generating 30 opportunities per month, with a daily activity of 60-90 engagements.
  • Utilize social media, digital platforms, video, chat, phone, and demonstrations to effectively manage and sell to customers.
  • Gather and share customer feedback with the business to represent the "Voice of the Customer".

Essential Skills and Experience:
  • High school diploma required; a BA or 4-year degree is preferred.
  • 2-3+ years of sales experience with a proven track record of success; a minimum of 1 year of IT industry experience and 1 year of sales account management or customer management experience is required.
  • Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs.
  • Experience working with or selling solutions like Azure, Office 365, or Dynamics 365 is preferred.
  • Microsoft Fundamentals certification in Azure, Modern Workplace, or BizApps is a plus.
  • A self-motivated individual with a history of exceptional performance and goal achievement, taking ownership of personal development and continuous improvement.
  • Strong interpersonal skills and excellent written and verbal communication skills.
  • Ability to effectively communicate with contacts via phone (cold calling and established relationships), email, video, and presentations.
  • General knowledge of the IT industry, with the ability to quickly learn and retain knowledge about specific products and business solutions.
  • Results-driven personality with a focus on exceeding sales goals through strategic leadership and collaboration across the business.
  • Strong time management skills and the ability to work independently or under supervision with a high level of integrity.
  • Proficiency with Microsoft Office Suite, Windows OS, and CRM systems like Dynamics 365 or Salesforce.
  • Passion for cloud technologies and their potential to change the world.
  • Fluent in Dutch and English (C2 level in both spoken and written communication).

Benefits:
  • Competitive salary package based on experience, skills, and performance.
  • Working hours: Monday to Thursday, 9:00 AM to 5:30 PM, and Friday from 9:00 AM to 4:30 PM.
  • Prime office location in Malaga.
  • Referral bonus for recommending new hires.
  • Comprehensive training fully paid, covering both the company and project details.
  • Career development opportunities with access to specialized courses.
  • Potential for international career growth through the International Mobility Program.
  • A dynamic, creative team with a positive and friendly work environment.
  • Support and resources to help you achieve your full potential.

Why You Should Apply:
  • This role provides a unique opportunity to influence customer experiences and drive loyalty in a forward-thinking company.
  • We are committed to supporting our employees by providing the resources and opportunities necessary for their growth and success.

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