Digital Innovation Experience Specialist
hace 2 días
Unlock the Future of Customer Experience
Vodafone is launching its new technological HUB (MSH), an international center of excellence dedicated to research and development of technical solutions. As a Customer Experience and Innovation Lead, you will be responsible for planning and hosting Discovery Sessions in our CECs (Customer Experience Centres) where we collaborate with our Vodafone Business customers and showcase the latest innovation and tech.
Key responsibilities include building a successful Customer Experience Center for Málaga, defining and setting up the foundation of CEC Málaga, and organising engaging customer CEC sessions with businesses across Vodafone Business in virtual and physical settings.
Requirements
- High school diploma or equivalent required; Bachelor's degree in Business, Communications, or a related field preferred.
- Minimum 3 years of experience in customer and innovation-related activities.
- Excellent verbal and written communication skills, with strong listening, problem-solving, and presentation abilities.
We're Looking for Someone Who
- Has a customer-focused attitude with a genuine desire to help.
- Can handle stress with patience and professionalism.
- Is able to analyze and interpret customer data to improve service.
About Vodafone
Vodafone is a leading telecommunications company that provides innovative solutions to its customers. We're committed to helping our customers transform their businesses through the latest technologies and innovation.
What You'll Get
As a Customer Experience and Innovation Lead, you'll have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of Vodafone's technological HUB (MSH).
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