Technical Support Specialist

hace 2 días


Málaga, Málaga, España Headhunt International A tiempo completo

Our client is a leading provider of innovative technology solutions. We are currently seeking a highly skilled Technical Support Specialist to join our team in Athens, Greece.

**Job Description:**
We are looking for an experienced technical support specialist to provide exceptional customer service and technical assistance to customers in the German market. The ideal candidate will have a strong background in technical research, sales experience with consumer products and services, and excellent communication skills in both English and German.

The successful candidate will be responsible for identifying customer needs, delivering appropriate solutions, and guiding customers through complex technical issues. Additionally, they will assist customers with billing inquiries, handle transactions, and provide timely resolutions to inquiries.

**Responsibilities:**
* Identify customer needs and deliver suitable solutions
* Provide technical assistance and troubleshooting support to customers
* Assist customers with billing inquiries and handle transactions
* Escalate complex technical issues to senior team members as needed

**Requirements:**
* Fluency in German (written and spoken)
* Excellent communication and interpersonal skills
* Sales experience with consumer products and services
* Strong technical research skills
* Ability to work in a fast-paced environment

**What We Offer:**
* Competitive monthly salary: €3,500 - €4,000 (plus two extra salaries per year)
* Full training and certification program
* Comprehensive benefits package, including health insurance and retirement plan
* Relocation support to help ease your transition to Greece
* State-of-the-art office facilities and modern working environment

**Why Join Our Team?**
* Work for a Great Place to Work-Certified company that values diversity and inclusion
* Collaborate with a talented and dedicated team of professionals
* Enjoy a dynamic and supportive work environment that fosters growth and development



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