Technical Support Specialist for International Financial Operations
hace 2 días
Job Summary
Ebury is a dynamic FinTech firm seeking an experienced Technical Support Specialist to join our team. As a key member of our support engineering team, you will collaborate with specialists to provide comprehensive technical assistance across all areas of our business.
About the Role
This is a hybrid position based in Málaga, Spain, with 4 days in the office and 1 day working from home. You will be responsible for troubleshooting applications, services, and infrastructure issues reported by end-users. Your tasks will include verifying and documenting issues and bugs, managing incidents, communicating with stakeholders, and coordinating with development teams.
Your Responsibilities
- Troubleshoot technical issues and resolve problems efficiently
- Document and track technical issues and bugs for accurate escalation
- Manage incidents and communicate effectively with stakeholders
- Collaborate with software engineering teams to establish support workflows and monitoring plans
- Partner with vendors to resolve service events and improve processes
- Work on a collaborative rotation to cover support on different time zones
- Perform on-call duties to address high-severity incidents and critical issues
What We Offer
We offer a competitive salary of approximately €50,000 per year, along with a range of benefits, including continuous professional growth opportunities, a performance-based bonus, annual paid time off, local public holidays, training, and certification opportunities.
Requirements
- Experience providing Level 2 (L2) support in a tech-driven business environment
- Strong problem-solving skills and technical troubleshooting abilities
- Software development experience, particularly with Python
- Familiarity with AWS and/or Google Cloud, and Linux administration is a plus
- Excellent written and interpersonal communication skills
About Ebury
Ebury is a global FinTech company that applies new technologies to enhance and automate financial services and processes. We believe in inclusion and stand against discrimination in all forms. Our diverse technology team cares deeply about culture and best practices, and we follow agile principles. We are Open Source friendly and encourage contributions to external projects.
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