Customer Experience Director

hace 1 semana


Málaga, Málaga, España Job Squad A tiempo completo

Job Description: Customer Lifecycle Manager

Company Overview: Job Squad is a global provider of innovative solutions for today's digital world. We design, deliver, and optimize unforgettable human experiences.

About the Role:

We are seeking an experienced Customer Lifecycle Manager to join our team. As a key member of our customer-facing department, you will be responsible for strategy and execution of end-to-end customer lifecycle management. Your primary goal will be to maintain and develop our loyal and happy customer base.

Your Responsibilities:

  • Be the first point of contact for customers, delivering a strong first impression and setting the foundation for long-term relationships.
  • Lead sales strategy, overcome objections, and negotiate success.
  • Engage with small and medium businesses across industries to determine their needs and identify opportunities to fulfill them with our leading cloud technologies.
  • Position competitive offerings and solutions in the context of customer needs and experiences.
  • Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft's technologies.
  • Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria.
  • Leverage various channels to effectively reach, sell to, and manage customers.
  • Collect feedback from customers and articulate it back to the business.

Ideal Candidate:

We are looking for someone who speaks and writes Norwegian at a native level, is fluent in English (B2), and has a minimum of 1 year of experience in sales and account management or customer management. A minimum of 1 year of IT industry experience is required.

What We Offer:

  • A relocation package (flight and accommodation)
  • Performance bonuses
  • A discount on gym and language courses
  • 2-3 weeks of paid training
  • Work shifts from Monday to Friday between 09:00 - 18:00, maintaining a healthy work-life balance with weekends off
  • Possibilities to grow inside the company

Salary: Based on your experience and qualifications, we offer a competitive salary range of $80,000-$120,000 per annum, plus benefits.



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