Global Customer Experience Ambassador
hace 2 días
About the Job
The primary role of this position is to serve as a liaison between our company and customers, ensuring that their needs are met through exceptional support and service. As a Global Customer Experience Ambassador, you will be responsible for handling inbound calls, emails, and live chat interactions with customers in a responsive and dedicated manner.
Key Responsibilities:
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations.
- Ensure call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.
- Achieve call center metrics as defined by our client, KPIS and SLAs.
- Recognize and adjust support approach to accommodate all levels of customer's experience and needs.
- Educate customers on support options, and the steps being taken to resolve the issue.
- Communicate positively with team members, customers, and other partners.
About You
We're looking for an individual who is fluent in English (B2) and has excellent problem-solving skills with the capability of research and identification of the right information. Strong communication and negotiation skills are also essential. You should have a good understanding and level of computer handling skills. Experience in customer care is a plus.
About Us
Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys. Our company culture values excellence, innovation, and teamwork.
What We Offer
We offer a competitive salary range of $45,000 - $60,000 per year, depending on your experience and qualifications. Additionally, you'll receive a comprehensive benefits package, including paid training and education opportunities, relocation assistance, gym membership, and public health insurance.
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