Customer Support Specialist for Global Mobility
hace 2 semanas
At CPM International Telebusiness S.L., we're revolutionizing transportation with cutting-edge technology, transforming daily commutes and reducing humanity's environmental footprint. As we expand in Europe, we're seeking Customer Support Specialists to join our team.
Key Responsibilities:
- Engage in positive and understanding conversations with customers, addressing their questions and concerns until resolved.
- Maintain accurate customer records, including reasons for contact, solutions provided, and follow-up actions.
- Provide exceptional support to drivers and passengers through phone, email, and digital channels.
- Deliver efficient and productive support to meet service levels (SLA) and contact centre KPIs.
Requirements:
- English fluency, both written and spoken.
- A customer-first mindset, with a passion for helping people and solving problems.
- Tech-savviness, with experience using MS Office and ability to learn new tools quickly.
- Organisational and motivated skills, with the ability to stay focused under pressure.
Eligibility: Be eligible to work in Spain.
Offer: A comprehensive package includes:
- A competitive salary of 19,000€ per year.
- A hybrid working model, with flexible scheduling and remote work options.
- A fully paid training program, optimally preparing you for your role.
- 24 holiday days per year, plus additional benefits and perks.
We're committed to fostering a culture of care, curiosity, and achievement within our organisation. Join us in shaping the future of transportation and making a positive impact on the environment.
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