Customer Support Specialist for Global Mobility

hace 2 semanas


Barcelona, Barcelona, España Cpm International Telebusiness S.L. A tiempo completo

At CPM International Telebusiness S.L., we're revolutionizing transportation with cutting-edge technology, transforming daily commutes and reducing humanity's environmental footprint. As we expand in Europe, we're seeking Customer Support Specialists to join our team.

Key Responsibilities:

  • Engage in positive and understanding conversations with customers, addressing their questions and concerns until resolved.
  • Maintain accurate customer records, including reasons for contact, solutions provided, and follow-up actions.
  • Provide exceptional support to drivers and passengers through phone, email, and digital channels.
  • Deliver efficient and productive support to meet service levels (SLA) and contact centre KPIs.

Requirements:

  • English fluency, both written and spoken.
  • A customer-first mindset, with a passion for helping people and solving problems.
  • Tech-savviness, with experience using MS Office and ability to learn new tools quickly.
  • Organisational and motivated skills, with the ability to stay focused under pressure.

Eligibility: Be eligible to work in Spain.

Offer: A comprehensive package includes:

  • A competitive salary of 19,000€ per year.
  • A hybrid working model, with flexible scheduling and remote work options.
  • A fully paid training program, optimally preparing you for your role.
  • 24 holiday days per year, plus additional benefits and perks.

We're committed to fostering a culture of care, curiosity, and achievement within our organisation. Join us in shaping the future of transportation and making a positive impact on the environment.



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