Customer Support Agent for Mobility Services
hace 4 días
At CPM International, we're dedicated to revolutionizing global transportation and making a significant impact on reducing our environmental footprint.
We're seeking a talented Customer Support Agent fluent in German to join our dynamic team in Barcelona, Spain.
This role offers the perfect opportunity for someone passionate about helping others and providing outstanding service.
As a key member of our Via Taa S team, you'll experience the dynamics of the mobility industry firsthand and learn the operations, technology management, and on-demand mobility processes of our client.
You'll be responsible for offering first-line support through various channels, aiming for 'first contact resolution' to handle customer queries quickly and effectively.
Your primary goal will be to keep customers satisfied by providing efficient and productive support, meeting agreed service levels (SLA) and contact centre KPIs.
Additionally, you'll participate in training and briefings to gain expertise and understand client and contact centre requirements.
We're committed to fostering a culture of care, curiosity, and achieving together. Our workplace is open to diversity, and we believe in creating an inclusive environment where everyone feels valued and supported.
If you're a tech-savvy individual with excellent communication skills, both written and spoken, this could be the ideal opportunity for you.
The estimated salary for this position is €23,000 gross per year, considering the current market conditions in Barcelona.
We offer a hybrid working model, fully paid training, and access to various benefits, including a referral program, employee assistance program, and more.
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