English Speaking Support Agent for On-Demand Mobility

hace 3 semanas


Barcelona, Barcelona, España Cataloxy A tiempo completo

Company Overview: Viais is a cutting-edge transportation company aiming to revolutionize global commutes while reducing the environmental footprint. With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide.

Job Details: We are seeking English-speaking Customer Support Advisors to join our team in Barcelona, Spain. This role involves working with our Operations team to build and operate outstanding on-demand services, providing exceptional support to drivers and passengers through various channels.

Responsibilities:

  • Engage in positive conversations with customers, addressing their questions and concerns until they're resolved.
  • Maintain accurate customer records, including reasons for contact, solutions provided, follow-up actions, and relevant information.
  • Provide support to drivers and passengers via phone, email, and digital channels, ensuring all issues and needs are logged and managed according to our processes.

Requirements:

  • Fluency in written and spoken English.
  • A customer-first mindset, with a passion for helping people and solving problems.
  • Comfortable using MS Office and adaptability to new tools.
  • Organized and motivated, with the ability to stay focused even in busy environments.

Benefits:

  • Competitive salary: €19,000 gross per year (estimated based on location and industry standards).
  • Full-time position (39 hours/week) with a rotating schedule, guaranteeing two weekends off per month.
  • Fully paid training (3 days) to prepare you for the job.
  • 24 holiday days per year (full-time basis).


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