Transportation Support Specialist
hace 3 días
At CPM International, we're on a mission to revolutionize global transportation. We harness cutting-edge technology to transform daily commutes and significantly reduce humanity's environmental footprint.
About the RoleWe're seeking a skilled Customer Support Agent fluent in German to join our dynamic Via TaaS team. In this role, you'll experience the mobility industry firsthand, learning operations, technology management, and on-demand mobility processes.
As a Transportation Support Specialist, your key responsibilities will include:
- Offering first-line support through various channels to ensure smooth customer experiences.
- Aiming for 'first contact resolution' to handle customer queries quickly and effectively.
- Escalating complex issues while following company and client guidelines.
- Maintaining accurate customer records with reasons for contact and solutions provided.
- Fostering positive interactions in all communications, ensuring customers feel understood and supported.
To succeed in this role, you'll need:
- Fluency in German (written and spoken).
- Strong English communication skills, as you'll work with an international team.
- A customer-first mindset, with a passion for helping people and solving problems.
- Tech-savviness, with comfort using MS Office and ability to learn new tools.
- Organizational and motivational skills to stay focused under pressure.
We provide a comprehensive package, including:
- A competitive salary of €23,000 gross per year.
- A fully paid training program to prepare you for your role.
- 24 holiday days per year on a full-time basis.
- A hybrid working model with flexible scheduling.
- Opportunities for ongoing training and development.
We're committed to creating an open workplace that celebrates diversity and promotes equal opportunities. At CPM International, we believe in fostering a culture of care, curiosity, and achieving together.
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