Customer Support Specialist for Transportation Operations
hace 6 días
We are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Specialist for Transportation Operations. This role will play a critical part in ensuring the smooth daily operation of our services, handling contacts over the phone and via email, and prioritizing customer satisfaction.
Key Responsibilities- Ensure seamless daily operations by effectively managing customer inquiries and issues.
- Prioritize customer satisfaction through proactive and efficient issue resolution.
- Support drivers and passengers with timely responses to their questions and concerns.
To be successful in this role, you will need:
- Fluent German language skills, both written and spoken.
- Excellent communication skills in English, both written and spoken.
- Experience in the customer service industry, preferably in a Contact Centre environment.
- Patience and empathy when interacting with customers.
- Able to work autonomously and be a fast learner.
- Solution-oriented and able to provide effective support.
- Passionate about delivering exceptional customer experiences.
We offer a competitive compensation package, including:
- An estimated salary of 21,000€ per year (gross).
- A hybrid working model that balances flexibility and collaboration.
- Fully paid training to prepare you for your role.
- Ongoing training and development opportunities.
- A range of employee benefits and perks.
CPM International is a global company with a presence in over 30 countries. We offer multilingual support tailored to diverse markets and focus on customer service, sales, and technical support solutions worldwide. We believe in creating an inclusive workplace, celebrating diversity, and providing equal opportunities for all employees.
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