Customer Support Specialist for On-Demand Mobility

hace 3 semanas


Barcelona, Barcelona, España Cpm International Telebusiness S.L. A tiempo completo

Company Overview

Cpm International Telebusiness S.L. is a forward-thinking company revolutionizing global transportation with cutting-edge technology.

We're committed to creating a more sustainable and efficient future for transportation worldwide by leveraging collective strengths to achieve system efficiency, unlock growth initiatives, and drive operational excellence in our Transportation-as-a-Service deployments.

Job Description

In the TaaS Operations project, we need a Customer Support Specialist to collaborate with our Operations team to build and operate exceptional on-demand services.

This role involves ensuring the smooth daily operation of our services by handling contacts over the phone and via email, prioritizing customer satisfaction, supporting drivers and passengers, and striving for first-contact resolution to efficiently and satisfactorily address driver and passenger queries.

Required Skills and Qualifications

  • Fluent level of both written & spoken German.
  • Able to communicate clearly and effectively in written and spoken English.
  • Experience in the customer service industry and ideally in a Contact Centre environment.
  • Patient and empathic as you'll be supporting a paratransit service.
  • Autonomous and fast learner to provide effective support and to be proactive, with a 'can-do' attitude.
  • Solution-oriented to provide the correct and best outcome for the customer.
  • Passionate about giving a great customer experience & have the ability to connect with customers, build rapport and show empathy.
  • Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.

Benefits

  • Estimated salary: €21,000 per year.
  • Full-time contract for 6 months.
  • Hybrid working model.
  • Fully paid training that optimally prepares you for your job.
  • 24 holiday days per year on a full-time basis.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development opportunities.
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Option to sign-up for Discounted Private Health Insurance.
  • Referral Program: Refer a Friend and get a Referral bonus.

Location

Barcelona, Spain.



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