Customer Support Agent

hace 2 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo

At CPM International, we're revolutionizing global transportation with cutting-edge technology. Our mission is to create a more sustainable and efficient future for transportation worldwide. We're seeking a Customer Support Agent fluent in German to join our dynamic Via TaaS team.

About the Role

You will experience the dynamics of the mobility industry first-hand and learn the operations, technology management, and on-demand mobility processes of our Client. Your role will be to provide on-demand support to customers, contributing to the Client's and team's goals.

TaaS (Testing as a Service) is a dedicated Via channel assisting with on-demand mobility needs from multiple small services across Germany.

Your Responsibilities
  • Offer first-line support through phone, email, and digital channels as needed.
  • Aim for 'first contact resolution' to handle customer queries quickly and effectively.
  • Escalate issues until they're fully resolved, following company and client guidelines.
  • Keep customer records updated with reasons for contact, solutions provided, and relevant information.
  • Foster positive interactions in all communications, ensuring customers feel understood and supported.
  • Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
Requirements

To succeed in this role, you'll need:

  • German skills: You're fluent in both written and spoken German.
  • English communication: You'll work with an international team, so you need to be comfortable in English too.
  • Customer-First Mindset: You love helping people and solving problems.
  • Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.
  • Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
  • Eligibility: Be eligible to work in Spain.
What We Offer

We offer a competitive salary of €23,000 gross per year, making us one of the top employers in Barcelona, Spain. Our benefits package includes:

  • Full-time position with 39 hours per week.
  • Rotating schedule Monday-Sunday between 12 pm and 9 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
  • Fully paid training that optimally prepares you for your job - 4 days (office-based).
  • 24 holiday days per year on a full-time basis.
  • Hybrid working model.
  • Employee Assistance Program - free, confidential, and impartial guidance and support.
  • Option to sign-up for Discounted Private Health Insurance.
  • Referral Program: Refer a Friend and get a Referral bonus.
  • Access to specialised LinkedIn training courses.
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    About the RoleThe Spanish Customer Support Agent - Travel Sector position involves working as a customer support advisor for a prominent travel company. You will be responsible for clarifying inquiries about service, payment, and technical requirements, providing accurate information, and following set processes via email and phone.We are looking for an...

  • Customer Service Agent

    hace 2 semanas


    Barcelona, Barcelona, España Cataloxy A tiempo completo

    Career Growth Opportunity at CataloxyWe are seeking a highly skilled Customer Service Agent to join our team. As a Customer Service Agent, you will play a crucial role in delivering exceptional customer experiences and driving business growth.About the RoleAs a Customer Service Agent, your primary responsibility will be to provide timely and effective...


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    Role OverviewIn this dynamic role, you will provide exceptional customer support to our travel industry clients as a B2B Support Agent. As part of our fast-growing team, you will be responsible for delivering top-notch service and resolving customer queries in a timely manner.Schedule InformationThis role requires flexibility, including rotational shifts,...

  • Customer Support Agent

    hace 3 semanas


    Barcelona, Barcelona, España Cpm International A tiempo completo

    At Cpm International, we're transforming the way people move around the world. We're passionate about providing exceptional service and making a positive impact on the environment. As a Customer Support Agent fluent in German, you'll play a vital role in helping us achieve our goals.About UsWe're Via Taas, a leading mobility company dedicated to...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    About UsAt CPM International, we're dedicated to creating a better future through sustainable transportation solutions. Our mission is to revolutionize the way people move around, making it more efficient, environmentally friendly, and accessible to all.Your RoleWe're seeking a highly motivated Customer Support Agent fluent in German to join our team in...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    At CPM International, we're dedicated to revolutionizing global transportation and making a significant impact on reducing our environmental footprint.We're seeking a talented Customer Support Agent fluent in German to join our dynamic team in Barcelona, Spain.This role offers the perfect opportunity for someone passionate about helping others and providing...

  • Customer Support Expert

    hace 2 semanas


    Barcelona, Barcelona, España Minacs A tiempo completo

    Are you passionate about delivering exceptional customer experiences?Job Title: Customer Support ExpertWe're seeking a highly skilled Customer Support Expert to join our team in Barcelona.About the Role:In this exciting opportunity, you will be responsible for handling calls through CRM agent portal, creating quotations and orders via SAP system, expediting...


  • Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Job Description:We are seeking a highly motivated and customer-focused Travel Agent Customer Support Specialist to join our team in Barcelona. As a key member of our support team, you will be responsible for providing exceptional service to our Finnish-speaking customers, handling their travel inquiries, bookings, and support needs.Responsibilities:Serve as...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    At CPM International, we're revolutionizing transportation with cutting-edge technology. Our team at Via TaaS is committed to creating a more sustainable and efficient future for transportation worldwide. We're looking for a Customer Support Agent fluent in German to join our dynamic team.About the RoleThis is an exciting opportunity to experience the...


  • Barcelona, Barcelona, España Robert Bosch Group A tiempo completo

    Robert Bosch Group OverviewAbout UsWe are a leading global supplier of technology and services that drive progress and spread mobility, safety, security, comfort, environment and customer convenience. We offer innovative products and solutions in the areas of Business Process Outsourcing and complex technology-driven solutions.Our company values diversity,...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    We are seeking a highly skilled Customer Success Agent to join our dynamic team at Exoticca, a leading online travel agency. As a key member of our customer support team, you will play a crucial role in delivering exceptional service to our customers before and during their travels.The ideal candidate will have a minimum of 2 years of experience in a contact...

  • IT Service Desk Agent

    hace 1 semana


    Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Customer Support SpecialistWe are seeking a highly skilled and dedicated IT Service Desk Agent to join our team in Barcelona. This is a full-time, on-site position that offers a competitive salary with opportunities for growth.About the Role:Respond to technical support requests from clients via phone, email, or ticketing system.Diagnose and troubleshoot...


  • Barcelona, Barcelona, España Multilingual Jobs Worldwide A tiempo completo

    Customer Support Agent Opportunity in Riga, LatviaWe are seeking a highly skilled and fluent Dutch-speaking Customer Support Agent to join our client's team in Riga, Latvia. As a key member of our support team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.About the Role:Fluent in...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    OverviewAre you a customer-focused individual who thrives in multicultural environments? Do you have a passion for working with people from diverse backgrounds and a willingness to learn and adapt to new situations? As a Retail Customer Service Agent at Blu Selection, you will play a crucial role in delivering exceptional customer experiences while fostering...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    About the RoleIn this exciting opportunity, you will join our dynamic team as a B2B customer service agent. Your primary responsibility will be to provide top-notch customer support via multiple channels, ensuring that customers receive timely and effective solutions to their queries.About UsAt Blu Selection, we specialize in delivering exceptional customer...

  • Global IT Support Agent

    hace 1 semana


    Barcelona, Barcelona, España Blu Selection A tiempo completo

    B2B Technical Support AgentAre you a results-driven individual with excellent problem-solving skills? Do you enjoy working in a collaborative environment and taking ownership of your work?We are seeking a skilled Global IT Support Agent to join our IT Helpdesk team. As a key member of our team, you will provide top-notch support to our clients, resolving...


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    Are you an international customer care agent looking for a new challenge? We are seeking a talented individual to join our team at Cataloxy as a Customer Support Specialist.In this role, you will be responsible for delivering exceptional customer service to our international clients, working closely with them to resolve their queries and provide them with...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    We are seeking an enthusiastic Customer Support Agent fluent in German to join our dynamic Via TaaS team. In this role, you will experience the dynamics of the mobility industry first-hand, gaining expertise in operations, technology management, and on-demand mobility processes. Our dedicated Via channel assists with on-demand mobility needs from multiple...


  • Barcelona, Barcelona, España Robert Bosch Group A tiempo completo

    **About Us**We are a global leader in the automotive industry, part of the esteemed Robert Bosch Group. Our innovative services focus on providing expert solutions for customers worldwide.**Job Overview**We are seeking a highly skilled Customer Support Agent to join our team. As a key member, you will provide exceptional support to clients, utilizing your...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Technical Support Agent Job DescriptionWe are seeking a motivated and detail-oriented individual to fill the role of Technical Support Agent in our Barcelona office. As a Technical Support Agent, you will play a crucial part in ensuring that our clients receive the highest level of service possible.Your key responsibilities will include:Responding promptly...