International Customer Care Agent
hace 2 días
Are you an international customer care agent looking for a new challenge? We are seeking a talented individual to join our team at Cataloxy as a Customer Support Specialist.
In this role, you will be responsible for delivering exceptional customer service to our international clients, working closely with them to resolve their queries and provide them with accurate information.
You will also be responsible for escalating complex issues to senior staff members when necessary, and contributing to the continuous improvement of our customer support processes.
To succeed in this role, you will need to have excellent communication and interpersonal skills, as well as a C2 level of Finnish language and advanced English language skills.
This is a fantastic opportunity to work in a dynamic and multicultural environment, where you will have the chance to develop your skills and knowledge in a fast-paced industry.
**Job Responsibilities:**
- Respond to customer inquiries via email and phone
- Resolve customer complaints in a timely and professional manner
- Escalate complex issues to senior staff members when necessary
**Requirements:**
- C2 level of Finnish language
- Advanced English language skills
- Excellent communication and interpersonal skills
- User-friendly PC skills: Office 365, CRM Database
**Salary:** €32-40 per hour (based on experience)
**Benefits:**
- Flexible working hours
- Opportunity to work in a dynamic and multicultural environment
- Professional development opportunities
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