Customer Service Agent
hace 4 semanas
About CPM International
CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to the needs of diverse markets. We specialize in customer service, sales, and technical support solutions for clients worldwide.
We Value Diversity
At CPM International, we believe in creating an inclusive workplace that celebrates diversity in all its forms, including gender, race, religion, disabilities, and sexual orientation. Our commitment is to provide equal opportunities and ensure everyone feels welcome from the start of their journey within our organization.
About the Role
We are seeking a Customer Service Agent to join our team in Barcelona, Spain. As a key member of our operations team, you will play a crucial role in providing exceptional on-demand services to our customers.
Job Description
- Main Responsibilities:
- Ensure the smooth daily operation of our services by handling contacts over the phone and via email.
- Prioritize customer satisfaction, going the extra mile with every interaction.
- Support our drivers and passengers, ensuring timely responses to their questions and concerns.
- Strive for first-contact resolution to efficiently and satisfactorily address driver and passenger queries.
- Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.
- Demonstrate a full understanding of Via and its brand values.
Requirements
To be successful in this role, you will need:
- A fluent level of both written & spoken German.
- Able to communicate clearly and effectively in written and spoken English.
- Experience in the customer service industry and ideally in a Contact Centre environment.
- Be patient and empathic as you'll be supporting a paratransit service.
- Autonomous and fast learner to provide effective support and to be proactive, with a "can-do" attitude.
- Solution oriented to provide the correct and best outcome for the customer.
- Be passionate about giving a great customer experience & have the ability to connect with customers, build rapport and show empathy.
- Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.
What We Offer
We are committed to providing a comprehensive package to support your growth and success:
- Salary: €23,000 gross per year.
- Working Hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday (5 days/week). Rotative weekends, two weekends off per month guaranteed. Shifts available: 9am-8pm / 12pm-9 pm.
- Work Model: Hybrid working model. Remote options available.
- Training and Development: Fully Paid Training that optimally prepares you for your job - 2 weeks duration (office-based).
- Holiday Allowance: 24 holiday days per year on a full-time basis.
- Employee Benefits: Best-in-class people engagement activities and programs.
- Ongoing Support: Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Exclusive Perks: Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
- Health Insurance: Option to sign-up for Discounted Private Health Insurance.
- Referral Bonus: Referral Program: Refer a Friend and get a Referral bonus.
- Professional Development: Access to specialised LinkedIn training courses.
- Location: Barcelona, Spain.
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