Dedicated Support Specialist for Global Mobility Solutions
hace 4 días
We are seeking an enthusiastic Customer Support Specialist to join our dynamic team in Barcelona, focusing on the Benelux region. With a passion for technology and excellent communication skills in Dutch and English, you will work closely with peers and other customer-facing departments to provide top-notch support to our customers.
Job DescriptionAs a Customer Support Representative at Bridgestone Mobility Solutions, you will be responsible for:
- Providing product information and technical assistance through various channels;
- Solving customers' issues efficiently and effectively;
- Proactively managing customer expectations;
- Updating our CRM system (SalesForce) with relevant information;
- Liaising with peers and cross-departmentally to provide complete answers.
You will be part of a fast-paced, innovative environment where teamwork and collaboration are highly valued. We encourage continuous learning and professional growth, offering opportunities for development and advancement.
RequirementsTo succeed in this role, you should have:
- A successful experience in a similar position;
- Impeccable written and verbal communication skills in Dutch and English;
- Good interpersonal and customer service skills;
- The ability to learn new products and technologies quickly;
- A proactive and reactive mindset, with attention to detail under pressure.
Prior experience with CRM systems (such as SalesForce) is an asset.
BenefitsWe offer a comprehensive package that includes:
- Working from home up to 3 days a week;
- A 500 euros gross home office setup allowance;
- A home office allowance;
- The opportunity to work abroad for 40 working days per year;
- Birthday off and volunteering time off;
- Additional health and dental insurance;
- A 100% employer-funded pension scheme;
- Lunch or childcare vouchers;
- Unlimited access to LinkedIn Learning;
- Access to the Gofluent platform for language learning;
- An Employee Assistance Program.
At Webfleet Solutions B.V., we value innovation, teamwork, and employee satisfaction. We strive to create a positive work environment that encourages growth and development.
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