Dedicated Support Specialist for Global Mobility Solutions

hace 4 días


Barcelona, Barcelona, España Webfleet Solutions B.V. A tiempo completo

We are seeking an enthusiastic Customer Support Specialist to join our dynamic team in Barcelona, focusing on the Benelux region. With a passion for technology and excellent communication skills in Dutch and English, you will work closely with peers and other customer-facing departments to provide top-notch support to our customers.

Job Description

As a Customer Support Representative at Bridgestone Mobility Solutions, you will be responsible for:

  • Providing product information and technical assistance through various channels;
  • Solving customers' issues efficiently and effectively;
  • Proactively managing customer expectations;
  • Updating our CRM system (SalesForce) with relevant information;
  • Liaising with peers and cross-departmentally to provide complete answers.

You will be part of a fast-paced, innovative environment where teamwork and collaboration are highly valued. We encourage continuous learning and professional growth, offering opportunities for development and advancement.

Requirements

To succeed in this role, you should have:

  • A successful experience in a similar position;
  • Impeccable written and verbal communication skills in Dutch and English;
  • Good interpersonal and customer service skills;
  • The ability to learn new products and technologies quickly;
  • A proactive and reactive mindset, with attention to detail under pressure.

Prior experience with CRM systems (such as SalesForce) is an asset.

Benefits

We offer a comprehensive package that includes:

  • Working from home up to 3 days a week;
  • A 500 euros gross home office setup allowance;
  • A home office allowance;
  • The opportunity to work abroad for 40 working days per year;
  • Birthday off and volunteering time off;
  • Additional health and dental insurance;
  • A 100% employer-funded pension scheme;
  • Lunch or childcare vouchers;
  • Unlimited access to LinkedIn Learning;
  • Access to the Gofluent platform for language learning;
  • An Employee Assistance Program.
About Us

At Webfleet Solutions B.V., we value innovation, teamwork, and employee satisfaction. We strive to create a positive work environment that encourages growth and development.



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