Dedicated Support Specialist

hace 1 día


Barcelona, Barcelona, España Bosch Group A tiempo completo
Job Overview

We are seeking a highly skilled Dedicated Support Specialist to join our dynamic team at Bosch Service Solutions. As a key member of our customer support team, you will play a vital role in providing exceptional service and support to our clients.

About the Role

This is an exciting opportunity for individuals passionate about technology and cars to work for a leading global motor company. As a Dedicated Support Specialist, you will be responsible for assisting customers with questions on our product portfolio, import/export procedures, first-level technical support, complaints, and support with the use of IoT technologies.

Main Responsibilities
  • Manage incoming contacts such as phone calls, emails, and letters from customers, ensuring that their inquiries and concerns are addressed promptly and professionally.
  • Provide accurate and detailed information about our products, address any questions or concerns that customers may have, and explain company policies in a clear and helpful manner.
  • Serve as a brand ambassador and provide outstanding service to clients, building rapport with them and ensuring that their needs are met with professionalism and care.
Qualifications and Skills

To succeed in this role, you will need:

  • Previous customer service experience is desirable but not essential.
  • Strong problem-solving skills and ability to handle customer queries with empathy.
  • A positive attitude and willingness to learn.
  • An excellent communication skillset, both written and verbal.
  • C2 level in Danish, fluency in English.
Benefits and Opportunities

We offer a comprehensive training program to equip you with the skills and knowledge needed to excel in your role. You will also have opportunities for horizontal development paths, providing avenues for growth and progression within the company. Additionally, you will enjoy exclusive discounts on home appliances, power tools, and JUNKERS products, as well as financial relocation support for candidates relocating to Barcelona. We also offer a competitive salary of €22,469.53 per year.



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