Dedicated Customer Support Specialist for New Balance

hace 1 semana


Barcelona, Barcelona, España CPM International A tiempo completo

Company Overview

CPM International is a global company with a presence in over 30 countries. We provide multilingual support tailored to the needs of our diverse markets, focusing on customer service, sales, and technical support solutions for clients worldwide.

We celebrate diversity and welcome everyone, embracing unique styles and fostering an inclusive workplace that empowers individuals to bring their whole self to work.

Salary

The salary for this position is €12,435.89 gross per year, offering a competitive compensation package for the right candidate.

Job Description

This role involves working collaboratively with consumers to answer product information requests and resolve queries in a professional manner. As a dedicated customer support specialist, you will analyze customer problems and offer individual solutions, providing an omnichannel service via telephone, email, chat, and social media.

You will develop a sound understanding of the products and services offered by New Balance, becoming an expert on all things related to the brand. Embracing our company values, you will act as a brand ambassador, showcasing your passion for delivering outstanding customer service.

Required Skills and Qualifications

To succeed in this role, you must possess a fluent level of Dutch with exceptional grammar and spelling skills, as well as a high level of English (both written and spoken). You should also have a genuine passion for delivering exceptional customer service, be able to deal with sensitive calls with empathy, and possess strong administrative skills with a keen eye for detail.

Benefits

This part-time position offers a 25-hour workweek, Monday to Friday from 9:00 am to 2:00 pm, with a temporary contract of three months, including a one-month probation period. You will receive top performance incentives, holidays, paid bank holidays, and four days per month at the office for training purposes.

In addition, you will have access to best-in-class people engagement activities, ongoing training and development, and exclusive employee benefits, including discounts on New Balance products and private health insurance options. Join our team and make a difference in the world of customer support.



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