New Balance Emea Customer Support Specialist
hace 1 semana
Cpm International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We prioritize customer service, sales, and technical support solutions worldwide.
We celebrate diversity and welcome individuals with unique styles, fostering an inclusive workplace that empowers employees to bring their whole selves to work.
New Balance believes everyone is born to move, offering innovative products combining function and fashion, performance, and style. As an international team member, you'll play a vital part in sharing these values with customers globally.
We're looking for exceptional individuals to join our team, immerse themselves in the brand, and deliver outstanding customer service.
Key Responsibilities:- Collaborate with consumers to answer product information requests and resolve queries in a skilled and professional manner
- Analyze customer problems and offer individual solutions
- Provide an omnichannel service via telephone, email, chat, and social media
- Fluent level of French and Italian with exceptional grammar and spelling skills
- High-level English proficiency (both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to handle sensitive calls with empathy
- Strong administrative skills with attention to detail
- Start date: ASAP
- Contract: Temporary (3-month contract with 1-month probation period)
- Part-time: 30 hours/week
- Working days/Hours: Monday to Friday, 10:00 am to 4:00 pm
- Salary: €13,538.46 gross per year
- Incentives: Top performance incentives
- Holidays: 24 calendar days per year, plus paid bank holidays and an extra day in lieu
- Hybrid working: 4 days per month at the office for training purposes
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