Customer Service Representative

hace 3 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo
About CPM International

CPM International is a global company present in over 30 countries, offering multilingual support tailored to diverse markets.

Our Client New Balance

New Balance believes that everyone is born to move, and they offer innovative products combining function, fashion, performance, and style.

Job Summary

We are looking for a skilled customer support specialist to join our team. As a customer support specialist, you will work collaboratively with consumers to answer product information requests and resolve queries in a professional manner.

Key Responsibilities
  • Offering an omnichannel service to consumers via telephone, email, chat, and social media.
  • Developing a sound understanding of New Balance products and services.
  • Providing individual solutions to customer problems.
Requirements
  • A fluent level of Dutch with exceptional grammar and spelling skills.
  • High level of English (written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • Ability to deal with sensitive calls with empathy.
  • Strong administrative skills with a keen eye for detail.
Benefits
  • Start date: ASAP.
  • Temporary contract with 1-month probation period.
  • Part-time (30 hours/week).
  • Monday to Friday 10:00 am to 4:00 pm.
  • Salary: €14.


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