New Balance Emea Customer Support Specialist

hace 2 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo

About CPM International
Cpm International is a global company with a presence in over 30 countries, providing multilingual support tailored to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Our Values
We celebrate diversity, welcoming everyone and embracing unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work.

About New Balance
New Balance believes that we are born to move, committed to offering innovative products combining function and fashion, performance, and style. Each international team member plays a vital part in supporting the company to share these values with customers worldwide.

Job Description
We are looking for extraordinary people to immerse themselves in the brand and deliver a first-class service to our customers. As a customer support specialist, you will work collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional manner. You will analyze problems and offer individual solutions, providing an omnichannel service via telephone, email, chat, and social media. You will develop a sound understanding of the products and services offered by New Balance, becoming an expert on all things New Balance.

Requirements
• A fluent level of Dutch with exceptional grammar and spelling skills
• High level of English (both written and spoken)
• Genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• Professional outlook and proactive approach to problem-solving

Benefits
• Start date: ASAP
• Contract: Temporary (3-month contract with 1-month probation period)
• Part-time: 30 hours/week
• Working days/hours: Monday to Friday, 10:00 am to 4:00 pm
• Salary: €14



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