New Balance Emea Customer Support Specialist
hace 4 semanas
We are seeking a highly skilled and motivated customer support professional to join our team at CPM International, a global company with a presence in over 30 countries. As a key member of our international team, you will play a crucial role in delivering exceptional customer service to New Balance customers worldwide.
Our Client
New Balance is a leading global athletic footwear company that combines performance, fashion, and style. We are committed to offering innovative products that meet the needs of our diverse customers.
Key Responsibilities
- Provide skilled and professional customer support to New Balance customers via telephone, email, chat, and social media
- Analyze customer problems and offer tailored solutions
- Develop a deep understanding of New Balance products and services
- Embodies our company values and acts as a brand ambassador
Requirements
- A fluent level of French and Italian with exceptional grammar and spelling skills
- A high level of English (both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem-solving
What We Offer
- A 3-month temporary contract with a 1-month probation period
- A full-time position (39 hours/week)
- A competitive salary of €18,400
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