New Balance Customer Support Representative

hace 4 semanas


Barcelona, Barcelona, España CPM International A tiempo completo

About CPM International

CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to the needs of diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

Our Values

We celebrate diversity and welcome everyone, embracing unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work.

New Balance Partnership

New Balance believes that we are born to move, and they are committed to offering innovative products that combine function and fashion, performance, and style. As a customer support representative, you will play an important part in supporting the company to share these values with our customers worldwide.

Customer Support Role

  • Work collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional way.
  • Put yourself in our customers' shoes, analyze their problems, and offer individual solutions.
  • Offer an omnichannel service to our consumers via telephone, email, chat, and social media.
  • Develop a sound understanding of the products and services offered by our client.
  • Become an expert on all things New Balance.

Requirements

  • A fluent level of Portuguese with exceptional grammar and spelling skills.
  • A high level of English (both written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • Ability to deal with sensitive calls with empathy.
  • Strong administrative skills with a keen eye for detail.
  • A professional outlook and proactive approach to problem-solving.

Benefits

  • Full-time position (39 hours/week).
  • Salary: €17,600.00 gross per year.
  • Top performance incentives.
  • Holidays: 2 accrued days per month/24 calendar days per year.
  • Paid bank holidays + 1 extra day in lieu.
  • Hybrid: 4 days per month at the office and for training purposes.
  • Training: 8 days of full-time training fully based in the office.


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