New Balance Customer Support Representative
hace 4 semanas
Company Overview
At CPM International, we pride ourselves on being a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we offer multilingual support tailored to the needs of our diverse markets.
Salary
The successful candidate can expect a competitive salary of €11,282 gross per year, reflecting our commitment to rewarding our employees for their hard work and dedication.
Job Description
We are seeking an exceptional Customer Support Representative to join our New Balance team in Barcelona. As a key member of our international team, you will play a vital role in supporting our clients worldwide and delivering a first-class service to our customers.
Your primary responsibilities will include:
- Collaborating with consumers to answer product information requests and resolve queries in a skilled and professional manner
- Developing a sound understanding of the products and services offered by New Balance
- Offering an omnichannel service to our consumers via telephone, email, chat, and social media
- Becoming an expert on all things New Balance and acting as a brand ambassador
Required Skills and Qualifications
To be successful in this role, you will possess:
- A fluent level of Italian with exceptional grammar and spelling skills
- A high level of English (both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem-solving
Benefits
We offer a range of benefits to support your career development and work-life balance, including:
- Temporary contract with a 3-month probation period
- Part-time working hours (25 hours/week)
- Hybrid working arrangement, with 4 days per month spent in the office for training purposes
- 8 days of full-time training based in the office
- Paid bank holidays and 1 extra day in lieu
- Best-in-class people engagement activities and programs
What We Offer
In addition to a competitive salary and benefits package, we offer a range of perks and rewards, including:
- New Balance online discounts (30% off)
- Option to sign-up for discounted private health insurance
- Referral program – bring a friend and receive a referral bonus
How to Apply
If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to submit your CV and cover letter highlighting your achievements and responsibilities.
We look forward to receiving your application and discussing this exciting opportunity further.
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