UK Ebike Technical Support Specialist: Thrive in a Global Mobility Hub
hace 5 días
We are seeking a passionate and service-minded individual to join our UK-based team as an eBike Technical Support Specialist. As part of the Bosch Service Solutions network, you will be responsible for providing technical support to bike dealers and end consumers, troubleshooting software-related issues, and documenting calls in our CRM tool.
Company OverviewBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Our innovative solutions integrate technology and the Internet of Things to enhance customer experience, mobility, and monitoring.
With over 9,500 associates across 28 locations, we support national and international customers in more than 35 languages, primarily from the automotive, travel, logistics, and information and communication technology sectors.
About the RoleThis full-time position offers a competitive salary of approximately £30,000 - £35,000 per annum, depending on experience, plus various benefits including:
- A comprehensive training program with opportunities for internal growth and career development
- A hybrid work arrangement, with one week in the office and three weeks working from home
- Access to exclusive discounts on Power Tools and Home Appliances
- Up to 32 days of paid holidays per year
- Member Get Member program, rewarding referrals with €250 cash
As an eBike Inside Technical Support Specialist, your main responsibilities will include:
- Providing technical, service-minded hotline support to bike dealers and end consumers
- Responding to end consumer calls for technical, general product support, and spare parts topics
- Troubleshooting and resolving technical or software-related issues of eBikes using active listening and a positive attitude
- Making decisions on warranty according to company guidelines
- Documenting calls/cases in a CRM (Customer Relationship Management) tool
- Developing and maintaining excellent customer relationships
As a valued member of our international network, you will benefit from:
- Training and internal growth opportunities
- A full-time job with a standard Monday-to-Friday schedule, no weekends
- Work-from-home flexibility, with one week in the office and three weeks remote work
- Bosch employee discounts on Power Tools and Home Appliances
- Paid holidays and leave entitlement
- Internal promotion opportunities and career development
Join our dynamic team and contribute to shaping the future of urban mobility in a sustainable and innovative way.
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