eBike Technical Support Specialist
hace 6 días
**About Bosch Service Solutions**
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Leveraging cutting-edge technology and the Internet of Things, the company develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
We have an exciting opportunity for a passionate and skilled individual to join our team as an eBike Technical Support Specialist.
**Key Responsibilities**
- Provide technical support to bike dealers via phone, responding to customer inquiries with confidence and a friendly demeanor.
- Troubleshoot and resolve technical or software-related issues of eBikes using active listening skills and a positive attitude.
- Maintain accurate records of customer interactions in a CRM tool.
**What We Offer**
We are proud to offer a dynamic work environment that fosters creativity, growth, and professional development. Our employees enjoy a range of benefits, including:
- A full-time job with flexible working hours (Monday to Friday).
- An attractive salary of approximately €25,000 per year.
- A hybrid work arrangement, with one week spent in the office and three weeks working from home.
- The opportunity to develop and maintain excellent customer relationships.
- Paid holidays and internal promotion opportunities.
- A Smart Building workplace with amazing views, open spaces, and free fruit.
This is a permanent contract position based in Barcelona, Spain. If you are available to work 39 hours per week, Monday to Friday, we encourage you to apply for this exciting role.
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