Ebike Technical Support Specialist: Navigating Urban Mobility

hace 5 días


Barcelona, Barcelona, España Bosch A tiempo completo

Job Description

We are seeking passionate individuals who are enthusiastic about sports, technology, and connecting with others to join our team.

The eBike is not just a mode of transportation; it's a lifestyle that promotes healthy living, reduces our impact on the environment, and brings communities together. At Bosch eBike Systems, we are dedicated to shaping the future of urban mobility in a sustainable and innovative way.

If you have a passion for helping others and want to be part of a company making a positive impact on the world, this could be the perfect opportunity for you.

Main Responsibilities:

  • Provide technical, service-minded hotline support to bike dealers in a confident and friendly manner.
  • Respond to end-consumer calls for technical, general product support, and spare parts topics.
  • Troubleshoot and resolve technical or software-related issues of eBikes using active listening and a positive attitude.
  • Make decisions on warranty per company guidelines.
  • Document calls/cases in a CRM (Customer Relationship Management) tool.
  • Be responsible for developing and maintaining excellent customer relationships.

What We Offer:

  • A full-time job, Monday to Friday, with no weekends.
  • Bosch employees benefit from various discounts, including Power Tools and Home Appliances.
  • A fun, rewarding, and creative working environment.
  • Work-from-home opportunities without losing touch with colleagues.
  • Internal promotion opportunities and career development.
  • Up to 32 days of paid holidays per year.
  • An inspiring office with amazing views, open space, common spaces, parking space for bikes, and free fruit in the office once per week.

Qualifications:

  • Candidates must be available to work full time (39 hours per week), Monday to Friday, based in Barcelona (Spain).
  • Fluency in French (C2 level, Native or equivalent).
  • Fluency in English and Spanish is desirable.

Estimated Salary: €45,000 - €55,000 per year, depending on experience.



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