Ebike Technical Support Specialist: Navigating Urban Mobility
hace 5 días
Job Description
We are seeking passionate individuals who are enthusiastic about sports, technology, and connecting with others to join our team.
The eBike is not just a mode of transportation; it's a lifestyle that promotes healthy living, reduces our impact on the environment, and brings communities together. At Bosch eBike Systems, we are dedicated to shaping the future of urban mobility in a sustainable and innovative way.
If you have a passion for helping others and want to be part of a company making a positive impact on the world, this could be the perfect opportunity for you.
Main Responsibilities:
- Provide technical, service-minded hotline support to bike dealers in a confident and friendly manner.
- Respond to end-consumer calls for technical, general product support, and spare parts topics.
- Troubleshoot and resolve technical or software-related issues of eBikes using active listening and a positive attitude.
- Make decisions on warranty per company guidelines.
- Document calls/cases in a CRM (Customer Relationship Management) tool.
- Be responsible for developing and maintaining excellent customer relationships.
What We Offer:
- A full-time job, Monday to Friday, with no weekends.
- Bosch employees benefit from various discounts, including Power Tools and Home Appliances.
- A fun, rewarding, and creative working environment.
- Work-from-home opportunities without losing touch with colleagues.
- Internal promotion opportunities and career development.
- Up to 32 days of paid holidays per year.
- An inspiring office with amazing views, open space, common spaces, parking space for bikes, and free fruit in the office once per week.
Qualifications:
- Candidates must be available to work full time (39 hours per week), Monday to Friday, based in Barcelona (Spain).
- Fluency in French (C2 level, Native or equivalent).
- Fluency in English and Spanish is desirable.
Estimated Salary: €45,000 - €55,000 per year, depending on experience.
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