Ebike Technical Support Professional
hace 1 semana
We are a leading company in shaping the future of urban mobility through innovative and sustainable solutions.
Job Title: Ebike Technical Support ProfessionalEstimated Salary: €45,000 - €55,000 per year
About the RoleThis is a full-time position working 39 hours per week, Monday to Friday based in Barcelona, Spain.
We are seeking a highly skilled and enthusiastic Ebike Technical Support Professional to join our team. As an expert in technical support, you will provide top-notch assistance to bike dealers and end consumers in a confident and friendly manner.
Key Responsibilities- Provide technical support via hotline to bike dealers and end consumers.
- Troubleshoot and resolve technical or software-related issues of eBikes using active listening and a positive attitude.
- Making decisions on warranty according to company guidelines.
- Documenting calls/cases in a CRM tool.
To be successful in this role, you must have:
- Fluency in French (C2 level, Native or equivalent).
- Fluency in English and Spanish is desirable.
- Able to work full time (39 hours per week) in a hybrid environment, 1 week in the office and 3 weeks work from home.
We offer a unique opportunity to work for a global employer with diverse opportunities for growth and development. Our benefits include:
- A full-time job with a permanent contract.
- A competitive salary range.
- Bosch employees profit from various discounts including Power Tools and Home Appliances.
- Work from home without losing the touch of your colleagues.
- Member Get Member: refer us a friend and if they pass our recruitment process, you are rewarded with 250€ in cash.
- Internal Promotion Opportunities and Career Development.
- Up to 32 days of paid holidays per year.
- Inspiring office: Work in a Smart Building, get amazing views, open space, common spaces (Kitchenette), parking space for bikes and free fruit in the office once per week.
At Bosch, we believe in investing in our employees' growth and well-being. If you're passionate about sports, technology, and connecting with others, we'd love to hear from you.
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