Technical Support Professional

hace 7 días


Barcelona, Barcelona, España Alpega Group A tiempo completo

About Alpega Group

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Alpega Group, a leading provider of transportation management software, offers a unique opportunity for a skilled Technical Support Professional to join our team. Located in Sant Cugat, Spain, this role will be part of our international team with over 40 nationalities.

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The Role

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We are seeking a highly motivated and detail-oriented individual to provide exceptional support to our customers. The successful candidate will be responsible for:

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- Responding to support tickets via phone, email, chat, and screen sharing.

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- Providing day-to-day support to end-users, addressing technical questions, troubleshooting issues, and resolving or escalating problems as required.

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- Collaborating with the development team to identify product bugs and providing regular feedback to customers.

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- Managing carrier onboarding projects through EDI integration.

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- Assisting in building and reviewing knowledge base and writing how-to documents for internal and external distribution.

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What We Look For

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To succeed in this role, you will require:

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- A Bachelor's degree, preferably related to Customer Care, or equivalent experience in a similar role.

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- Strong affinity with technical and/or software applications.

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- Attention to detail and good problem-solving skills.

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- Demonstrated technical problem-solving abilities, being a thorough researcher, and possessing business judgment skills.

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- Ability to retain knowledge of operating systems, procedures (SLAs), customers, and the TMS market.

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- Ability to manage multiple tasks while maintaining high accuracy standards.

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- Knowledge of TMS software or a background in the transportation or logistics industry is a plus.

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- Experience working with Salesforce.Com, JIRA, or other CRM/Support Ticketing Systems is a plus.

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- SQL knowledge is a plus.

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- Strong communication and presentation skills in both English and French. Any other European language (such as German or Dutch) will be a plus.

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Salary and Benefits

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We offer a competitive salary, estimated at around €50,000 per year, depending on experience, as well as:

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- Health insurance and home allowance.

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- Hybrid working model (1-2 days in the office).

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- Opportunities to impact the future of sustainability in the transportation industry.

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- A chance to learn more about Life at Alpega: https://www.linkedin.com/company/alpega/life/beinghere

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Join Our Team

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At Alpega Group, we value diversity and inclusivity, with over 500 collaborators from various backgrounds, races, faiths, and genders. We commit to ensuring everyone feels included, has opportunities to learn and grow, and is happy at work.



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