Technical Support Team Lead
hace 2 días
About the Role
We are seeking a highly skilled Technical Support Team Lead to join our team. As a Technical Support Team Lead, you will be responsible for leading and managing a team of technical support specialists to ensure that we provide exceptional customer service and support.
Key Responsibilities
- Lead and manage a team of technical support specialists to ensure that we provide exceptional customer service and support.
- Develop and implement strategies to improve customer satisfaction and reduce support requests.
- Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience.
- Provide coaching and training to team members to enhance their skills and knowledge.
- Manage and prioritize support requests to ensure timely resolution and high customer satisfaction.
Requirements
- Proven experience in technical support leadership and management.
- Strong technical skills and knowledge of cloud and on-premises services, client/server architecture, and HTTP APIs.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and requests.
- Fluent in Spanish and English (spoken and written).
What We Offer
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and growing company.
- Collaborative and supportive work environment.
- Professional development and growth opportunities.
-
Technical Support Team Lead
hace 4 semanas
Barcelona, Barcelona, España Abitu A tiempo completoWe are seeking a highly skilled Technical Support Lead to join our team at WIRIS, a software development company headquartered in Barcelona, with an office in Long Beach, California. Our mission is to make people's STEM work more meaningful. We develop tools for the education, scientific, and publishing communities, working with the biggest players like...
-
Technical Support Lead
hace 4 semanas
Barcelona, Barcelona, España Abitu A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Lead to join our team. As a Technical Support Lead, you will be responsible for managing a team of technical support specialists, providing guidance and support to ensure the team meets its goals and objectives. You will also be responsible for identifying and addressing team needs, flaws, and...
-
Technical Support Lead
hace 4 semanas
Barcelona, Barcelona, España Abitu A tiempo completoWe are seeking a highly skilled Technical Support Lead to join our team at WIRIS. As a Technical Support Lead, you will be responsible for managing a team of technical support specialists, ensuring that customer inquiries and issues are resolved efficiently and effectively.Key Responsibilities:Lead a team of technical support specialists to achieve customer...
-
Technical Support Lead
hace 4 semanas
Barcelona, Barcelona, España Abitu A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Lead to join our team at WIRIS. As a Technical Support Lead, you will be responsible for leading a team of technical support specialists and ensuring that customer inquiries and issues are resolved efficiently and effectively.Key ResponsibilitiesLead a team of technical support specialists to...
-
Technical Support Lead
hace 4 semanas
Barcelona, Barcelona, España Wiris A tiempo completoWe are seeking a highly skilled Technical Support Lead to join our team at Wiris. As a Technical Support Lead, you will be responsible for managing a team of technical support specialists, ensuring that they have the necessary tools and resources to provide excellent customer service.The ideal candidate will have a strong background in technical support,...
-
Technical Support Lead
hace 4 semanas
Barcelona, Barcelona, España Wiris A tiempo completoWe are seeking a highly skilled Technical Support Lead to join our team at WIRIS. As a key member of our technical support team, you will be responsible for leading a team of technical support specialists and ensuring that our customers receive exceptional support.Key responsibilities include:Leading the team towards goals and targetsDefining team goals and...
-
Technical Support Lead
hace 4 semanas
Barcelona, Barcelona, España Wiris A tiempo completoWe are seeking a Technical Support Lead to join our team at WIRIS, a software development company headquartered in Barcelona, with an office in Long Beach, California. As a Technical Support Lead, you will be responsible for managing a team of technical support specialists, ensuring that all customer inquiries and issues are resolved correctly and...
-
Technical Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Team A tiempo completoAbout the RoleSwiss-based Team.Blue is looking for a skilled Technical Support Specialist to join our second level support team. As a key member of our customer service team, you will be responsible for analyzing and resolving complex technical issues for our Swiss market clients.Key Responsibilities- Receive and respond to technical customer inquiries via...
-
Technical Support Lead Quedan 3 Días
hace 4 semanas
Barcelona, Barcelona, España Abitu A tiempo completoJob Title: Technical Support Lead Quedan 3 DíasAbout the Role:We are seeking a highly skilled Technical Support Lead to join our team at Abitu. As a Technical Support Lead, you will be responsible for leading a team of technical support specialists and ensuring that our customers receive exceptional support.Key Responsibilities:- Lead a team of technical...
-
Technical Support Team Manager
hace 4 semanas
Barcelona, Barcelona, España Altorecruit A tiempo completoJob Title: Technical Support Team ManagerWe are seeking a skilled Technical Support Team Manager to join our team at Altorecruit. This role is crucial in ensuring the delivery of top-notch technical support for software, primarily for clients in Spain and LATAM.The ideal candidate will excel in a dynamic environment, focusing on customer satisfaction and...
-
Technical Support Team Manager
hace 3 semanas
Barcelona, Barcelona, España Altorecruit A tiempo completoJob Title: Technical Support Team ManagerAbout the Role:Altorecruit is seeking a skilled Technical Support Team Manager to oversee the delivery of top-notch technical support for software, primarily for clients in Spain and LATAM.Key Responsibilities:Lead technical interactions with key accounts and ensure excellent quality in the technical support...
-
Technical Team Lead
hace 7 horas
Barcelona, Barcelona, España Tbwa ChiatDay Inc A tiempo completoEstimated annual salary: $120,000-$180,000.About the RoleWe are seeking a highly skilled Engineering Manager to lead our engineering efforts across product areas and report directly to the Head of Engineering at Tbwa Chiat/Day Inc in Barcelona. As an Engineering Manager, you will be responsible for tech leadership, decision-making about architecture, and...
-
Customer Support Team Lead
hace 3 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoEmpresa Reconocida is seeking a skilled professional to lead its customer support team, ensuring timely and efficient resolution of customer issues and escalations.Key Responsibilities:Develop and implement customer support policies and proceduresManage the budget for the customer support departmentConduct regular performance evaluations and provide coaching...
-
Technical Services Team Lead
hace 1 mes
Barcelona, Barcelona, España MongoDB A tiempo completoEmpower Innovators as a Technical Services Team LeadMongoDB is on a mission to unleash the power of software and data, empowering innovators to create, transform, and disrupt industries. As a Technical Services Team Lead, you will play a critical role in advising customers and solving complex MongoDB problems.We are seeking an experienced team lead to...
-
Technical Support Lead Quedan 3 Días
hace 4 semanas
Barcelona, Barcelona, España Abitu A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Lead to join our team at WIRIS. As a Technical Support Lead, you will be responsible for leading a team of technical support specialists and ensuring that our customers receive exceptional support.Key ResponsibilitiesLead a team of technical support specialists to ensure that customer inquiries and...
-
Customer Experience Team Lead
hace 4 semanas
Barcelona, Barcelona, España Deliverect A tiempo completoJob Title: Customer Experience Team Lead - Global SupportJob Description:Deliverect is a rapidly scaling global SaaS company that is revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. We are seeking a highly skilled Customer Experience Team Lead to oversee a diverse global support team providing technical support to...
-
Technical Support Lead
hace 4 semanas
Barcelona, Barcelona, España Wiris A tiempo completoWe are WIRIS, a software development company headquartered in Barcelona, with an office in Long Beach, California. Our mission is to make people's STEM work more meaningful.We develop tools for the education, scientific, and publishing communities, working with the biggest players like Google Workspace, Moodle, Blackboard, Canvas, and Microsoft Office.As a...
-
Technical Systems Support Lead
hace 3 semanas
Barcelona, Barcelona, España Ambit A tiempo completoAbout the Job:We are seeking a skilled System Lead Support to join our team at Ambit. The successful candidate will be responsible for providing technical leadership and support for our clients, including a multinational pharmaceutical company.Key Responsibilities:As a System Lead Support, you will provide technical leadership for on-premise and cloud...
-
Technical Services Team Lead
hace 3 semanas
Barcelona, Barcelona, España MongoDB A tiempo completoMongoDB is seeking a seasoned Technical Services Team Lead to join our team in Barcelona. As a key member of our Technical Services Engineering Team, you will be responsible for mentoring, training, and coaching a diverse crew of engineers. Your primary focus will be on ensuring caseload is addressed accurately, quickly, and professionally while maintaining...
-
Senior Technical Support Team Manager
hace 4 semanas
Barcelona, Barcelona, España Flexibleos A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Team Lead - Technical Support to join our team at Flexibleos. As a Team Lead, you will be responsible for the day-to-day management of a technical support team to ensure that KPIs are met.Key ResponsibilitiesDevelop, review and distribute daily, weekly and monthly performance and service reports and...