Ebike Technical Support Specialist for Urban Mobility Solutions
hace 3 días
Company Overview
Bosch Service Solutions is a leading global supplier of business process outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of mobility, monitoring, and customer experience.
With over 9,500 associates at 28 locations, we support national and international customers in more than 35 languages, primarily from the automotive, travel, and logistics sectors as well as information and communication technology.
Salary
The estimated annual salary for this position is around €45,000 - €55,000, depending on qualifications and experience.
Job Description
We are looking for passionate individuals who love sports, technology, and connecting with others to join our team. If you have always been fascinated with biking and sports since you were a child, then this is the perfect opportunity for you.
The eBike is not just a mode of transportation, it's a lifestyle. It promotes healthy living, reduces our impact on the environment, and brings communities together. At Bosch eBike Systems, we are dedicated to shaping the future of urban mobility in a sustainable and innovative way.
Required Skills and Qualifications
- Provide technical, service-minded hotline support to bike dealers in a confident and friendly manner.
- Respond to end-consumer calls for technical, general product support, and spare parts topics.
- Troubleshoot and resolve technical or software-related issues of eBikes using active listening and a positive attitude.
- Make decisions on warranty per company guidelines.
- Document calls/cases in a CRM (Customer Relationship Management) tool.
- Responsible for developing and maintaining excellent customer relationships.
Benefits
- A full-time job, Monday to Friday: no weekends.
- Bosch employees profit from various discounts, including Power Tools and Home Appliances.
- Our working environment is fun, rewarding, and offers room for creativity.
- Work from home without losing the touch of your colleagues.
- This is a hybrid position, one week in the office and three weeks work from home.
- Member Get Member: refer us a friend and if they pass our recruitment process, you are rewarded with €250 in cash.
- Internal Promotion Opportunities and Career Development.
- Up to 32 days of paid holidays per year.
- Inspiring office: work in a Smart Building, get amazing views, open space, common spaces (Kitchenette), parking space for bikes, and free fruit in the office once per week.
- A permanent contract.
Location
Candidates must be available to work full time (39 hours per week), Monday to Friday based in Barcelona (Spain).
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