Ebike Technical Support Specialist

hace 3 semanas


Barcelona, Barcelona, España Bosch A tiempo completo

About Us
Bosch eBike Systems is a leading company in the e-bike industry, dedicated to shaping the future of urban mobility in a sustainable and innovative way. Our team is passionate about sports, technology, and connecting with others to create a positive impact on the world.

Job Description
We are seeking a highly motivated Ebike Technical Support Specialist to join our team based in Barcelona, Spain. As a key member of our support team, you will provide technical assistance to bike dealers and end consumers, ensuring that they have a seamless experience with our products.

Responsibilities
• Provide technical support via phone, email, or online platforms to resolve customer inquiries and issues
• Troubleshoot and resolve technical problems with e-bikes using active listening and a positive attitude
• Make decisions on warranty claims according to company guidelines
• Document all interactions in a CRM tool
• Develop and maintain excellent relationships with customers and stakeholders

What We Offer
In return for your expertise and commitment, we offer a competitive salary of €55,000 per year (approx.), depending on experience. Additional benefits include:
• A full-time job with a regular schedule (Monday to Friday)
• Opportunities for professional growth and development within a global employer
• Discounts on Bosch products and services
• A fun and rewarding work environment with room for creativity
• Flexible working arrangements, including hybrid remote work options
• Membership program with rewards for referring friends and colleagues

Requirements
To be successful in this role, you must have:
1. Fluency in Dutch (C2 level or equivalent) as a native language
2. Excellent communication and problem-solving skills
3. Ability to work independently and as part of a team
4. Strong analytical and troubleshooting skills
5. Commitment to providing exceptional customer service



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