Strategic Customer Success Manager

hace 3 semanas


Madrid, Madrid, España Scarlet A tiempo completo

Unlock the Future of Healthcare

Hastening the transition to universally accessible and affordable healthcare requires a specialised and deeply ambitious approach, ensuring leading innovators can safely deliver life-changing technology to those in need.

About this Opportunity

Following receipt of government designations, Scarlet is scaling its team of Software Safety Assessors. While existing team members develop Version 2 of proprietary assessment tooling, we're hiring more assessors to evaluate cutting-edge Software as a Medical Device (SaMD).

Your Responsibilities

  • Develop high-value customer relationships, converting qualified leads into long-term customers.
  • Build strong relationships with key decision-makers and stakeholders to unlock value.
  • Collaborate closely with customer solutions engineering to conduct thorough needs analysis and present tailored solutions meeting customer needs and regulatory requirements.
  • Negotiate contracts and close deals aligning with our ambitious goals and targets.
  • Cross-functionally collaborate to share customer insights, helping us continually improve our offerings and approach.

The Ideal Candidate

  • 3+ years of experience as an Account Executive or similar sales role in a B2B environment, preferably within a regulated industry.
  • Deep customer empathy and ability to build/maintain relationships with senior-level executives and key stakeholders.
  • Success in closing complex high-value contracts.
  • Driven, flexible, and creative in testing new ideas to find what works best in our pursuit of a truly customer-centric sales process.
  • Unrivalled communication, negotiation, and collaboration skills.
  • Experience working in a regulated industry.

Salary: $120,000 - $180,000 per annum

Why Choose Us?

We're passionate about revolutionising healthcare through innovative technology. Our dynamic team offers a collaborative and challenging environment where you'll have the opportunity to grow professionally and make a meaningful impact.



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