Customer Success and Relationship Manager

hace 3 semanas


Madrid, Madrid, España Unit4 A tiempo completo
Drive Customer Success with Unit4

We are seeking a seasoned Customer Success and Relationship Manager to join our team at Unit4. As a key player in driving customer satisfaction and success, you will be responsible for guiding clients through a tailored success plan, built collaboratively to meet their unique business needs and objectives.

About the Role

In this critical position, you will play a pivotal role in ensuring that clients fully leverage our products and services. Your mission will be to develop and implement a customized success plan for each client, with clear goals, timelines, KPIs, and action items. You will regularly check in with clients to monitor progress, address challenges, and adjust strategies as needed.

Key Responsibilities
  • Success Planning: Develop and implement a customized success plan for each client, with clear goals, timelines, KPIs, and action items.
  • Regularly check in with clients to monitor progress, address challenges, and adjust strategies as needed.
  • Act as the primary point of contact for clients, fostering long-term relationships and continuously enhancing their experience.
  • Collaborate with clients to maximize the value of their Success Points and provide guidance on available resources and services.
Requirements

To succeed in this role, you will need:

  • Excellent communication skills, fluent in Norwegian and English (verbal and written), with an ability to convey complex information clearly to clients.
  • Proven experience in Customer Success, Account Management, or a related role within a SaaS or software company.
  • Demonstrated ability to build and maintain strategic client relationships, with a focus on delivering exceptional service.
  • Strong understanding of customer success planning, KPI tracking, and action planning.
What We Offer

We offer a competitive salary of approximately NOK 850,000 - NOK 1,050,000 per year, depending on experience and qualifications. In addition, we provide a range of benefits, including opportunities for professional growth and development, a dynamic and supportive work environment, and a comprehensive compensation package.

This is a full-time position based in Norway, with the possibility of remote work arrangements. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply.


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