Customer Success and Business Transformation Specialist
hace 3 semanas
Job Title: Customer Success and Business Transformation Specialist
Estimated Salary: $85,000 - $115,000 per annum.
About the RoleWe are seeking a highly motivated and experienced Customer Success and Business Transformation Specialist to join our team at Unit4. As a key member of our customer success organization, you will play a critical role in driving customer satisfaction and success by ensuring that clients fully leverage our products and services.
Key Responsibilities- Success Planning: Develop and implement customized success plans for each client, with clear goals, timelines, KPIs, and action items. Regularly check in with clients to monitor progress, address challenges, and adjust strategies as needed.
- Cross-Selling and Upselling: Identify and drive cross-sell opportunities through CSM qualified leads in cooperation with your colleagues in sales.
- Fluent Communication Skills: Excellent communication skills, fluent in Norwegian and English (verbal and written), with an ability to convey complex information clearly to clients.
- Proven Experience: Proven experience in Customer Success, Account Management, or a related role within a SaaS or software company.
- Strong Relationship-Building Skills: Demonstrated ability to build and maintain strategic client relationships, with a focus on delivering exceptional service.
At Unit4, we empower people in service organizations with innovative Enterprise and Business software solutions. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high-value work they live for.
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