Customer Success Transformation Expert

hace 5 días


Madrid, Madrid, España Sap Se A tiempo completo

About the Role

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We are seeking an experienced Customer Success Transformation Expert to join our Value Management Team at SAP. This is a unique opportunity to work with strategic customers from SAP's premium segments, driving value-based approaches and transforming their business outcomes.

Job Description

  • Drive Value Preparation Activities: Align with customers on strategic priorities and value drivers, establishing a bridge between their objectives and how SAP Signavio can support delivering those.
  • Identify Value Potential: Discover potential initiatives leveraging SAP Signavio, drive value quantification, qualification, and initiatives prioritization with the customer, focusing on short-term and long-term value strategies.
  • Accelerate Value Delivery: Drive value workshops with the customer, focusing on pattern and root cause identification. Support the customer in establishing action plans to realize the value identified, establish a clear monitoring and target realization methodology, and continuously monitor, report, and communicate value realized and adjustments to the customer portfolio roadmap.

Requirements

To be successful in this role, you will bring 5+ years of Business Consulting experience beyond technical implementation, along with experience in Value Management/Advisory, process improvement value cases, and realization of value at scale. You should have practical experience in Continuous Improvement and Lean/Agile methods, as well as process expertise such as P2P, O2C, Operate to Maintain, and H2R, with clear value outcomes shown in previous engagements. Additionally, you should have deep knowledge and practical experience in data-driven Business Process Management (BPM) and/or Process Mining.

What We Offer

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for you to choose from. Based on industry standards, we estimate the annual salary for this role to be around $120,000-$150,000.

About SAP

SAP enables you to bring out your best by fostering a company culture focused on collaboration, a shared passion to help the world run better, and alignment to purpose-driven and future-focused work. Our team values flexibility, embracing differences, and offering opportunities for growth and development.



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