Customer Success Senior Expert with Multilingual Expertise
hace 5 días
**About 1011 Amadeus IT Group S.A.**
We are a leading provider of innovative technology solutions for the travel industry, dedicated to delivering exceptional results and driving business growth.
**Job Title:** Customer Success Senior Expert with Multilingual Expertise
**Location:** Madrid, Barcelona (Spain)
**Type:** Full-time
**Salary:** €60,000 - €80,000 per year (depending on experience)
**Job Description:**
The Customer Success Senior Expert is responsible for ensuring customers gain full benefits from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use.
This leads to improved revenue for both customers and Amadeus. The Customer Success Senior Expert also acts as an escalation point for service concerns.
Their performance is evaluated based on revenue generation, customer retention, and customer satisfaction.
The Customer Success Senior Expert will secure renewals by demonstrating value for Amadeus solutions and building effective relationships with our clients.
The ideal candidate must have a deep understanding of the Amadeus portfolio of products and the hospitality industry in general.
**Key Responsibilities:**
- Achieve retention goals by cultivating relationships with stakeholders across an assigned account
- Become the primary point of contact for optimization and usage of tools
- Improve communications and be the main entry point for customer interaction to guide the client
- Support customers' growth through product adoption and optimize the use of products
- Identify risks and ensure the renewal of the assigned portfolio
- Contribute to Amadeus Hospitality revenue through upsell and cross-sell and ensure clients are seeing the value of Amadeus products
- Collaborate with Directors of Sales within your assigned regions
- Coordinate with other departments to allow for a seamless renewal contracting process
- Assess customer satisfaction with the product to pre-emptively solve problems
- Collect customer usage data relevant for product development
- Share business process and industry best practices
- Participate in customer projects to handle the Amadeus Hospitality activities
- Identify and pursue opportunities to improve current usage and adoption of Amadeus Hospitality products and services
- Identify opportunities to expand the Amadeus Hospitality footprint within the account
**Requirements:**
- Deep understanding of the Amadeus portfolio of products and the hospitality industry in general
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong problem-solving and analytical skills
- Experience in a similar role or in sales and customer success
**What We Offer:**
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Access to cutting-edge technology and training
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