Multilingual Customer Service Expert
hace 1 mes
We are seeking a highly skilled Multilingual Customer Service Expert to join our dynamic team at Recruit4Work Sl in Barcelona, Spain. With competitive compensation and excellent benefits, this role offers unparalleled opportunities for career growth and personal development.
About the Role:
This is an exciting opportunity to work as part of an industry-leading department, providing top-notch customer service to international travellers worldwide. As a Customer Support Representative, you will be instrumental in understanding and addressing the needs of our clients, ensuring their experience is exceptional and memorable.
Key Responsibilities:
- Listen attentively to traveller inquiries via phone and email, respond promptly, and mediate between travellers and accommodation suppliers worldwide.
- Clarify services, payments, and technical requirements, providing precise information and following established processes.
- Cultivate effective communication and interpersonal skills to build strong relationships with clients.
Requirements and Qualifications:
To succeed in this role, you should possess:
- Proficiency in Slovenian (C2 level) and advanced English language skills.
- Excellent written and spoken communication skills, coupled with empathy and problem-solving abilities.
- Familiarity with PC usage, including Office 365 and CRM databases.
- A positive mindset, adaptable to changing priorities and business processes.
Benefits and Perks:
- Estimated Salary: €25,000 - €35,000 per annum, based on experience and qualifications.
- Feel Good Program, offering Spanish lessons, quizzes with prizes, and free group activities.
- Free private health insurance upon securing a permanent contract.
- Flexible remuneration options, including nursery school transport after the probation period.
- Modern office spaces, well-connected by public transport, and proximity to the Westfield Glories shopping mall.
- Daily free coffee and weekly free fruit.
Career Development Opportunities:
We offer three weeks of initial training and ongoing personal coaching, enabling you to grow professionally and achieve your full potential within our company. Join us in shaping the future of customer service and enjoy a rewarding career in a multicultural and international environment.
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