Customer Service Expert
hace 3 días
Company Overview: Cigna Corporation is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. Our mission is to guide our customers through the healthcare system, empowering them with the information and insight they need to make informed decisions about their health and vitality.
About the Role: We are currently seeking a highly skilled Customer Service Representative to join our dynamic team. As a key member of our customer support team, you will play a vital role in providing timely resolutions and pleasant customer experiences through various communication channels.
Job Responsibilities:
- Manage day-to-day queries from Cigna's customers, prioritizing excellent service delivery and ensuring that all activities are centered around the customer experience.
- Adhere to productivity and quality standards set by management, taking ownership of all cases and following through to completion.
- Schedule follow-ups as needed to keep customers informed of query progress.
- Maintain comprehensive records of customer interactions in our customer relationship management tool.
- Handle and process confidential medical reports and other sensitive information, adhering to relevant data privacy guidelines (including GDPR).
- Develop and maintain expert knowledge of relevant tools, processes, and documentation, seeking advice from supervisors and higher management when necessary.
- Liaise with other departments to resolve queries (claims analysts, medical advisers, finance department, etc.).
Required Skills and Qualifications:
- Prior customer service experience, ideally in contact centers, reception, or similar roles.
- Excellent knowledge of Microsoft 365 and ability to quickly learn new software applications.
- Active knowledge of English (C1 level or higher) and proficiency in Dutch or Chinese.
- Strong decision-making skills, with the ability to navigate ambiguity and take prompt action for fast and accurate resolution of incoming requests.
- Effective communication skills, both internally and externally.
- Accuracy, efficiency, teamwork, discretion, and resilience under pressure.
Estimated Salary Range: €35,000 - €45,000 per annum, depending on location and experience.
About Cigna Healthcare: Cigna Healthcare is an advocate for better health through every stage of life. We aim to empower our customers with the information and insight they need to make informed decisions about their health and vitality.
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