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Customer Service Expert with German Language Skills
hace 2 meses
Location: Hungary (remote)
Employment Type: Full-time
About the Job:
As a Customer Service Expert, you will be responsible for delivering exceptional customer service to customers of a financial services company. You will work remotely from Hungary and interact with customers via phone, email, and live chat support channels.
Duties and Responsibilities:
- Provide accurate and timely responses to customer inquiries
- Research and resolve issues efficiently to ensure overall customer satisfaction
- Navigate internal and external documentation to provide world-class service
- Identify and escalate priority or unresolved issues to internal teams
- Document all customer interaction information according to standard operating procedures
Requirements:
- Very good user knowledge of common PC applications
- Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level); Good ability to express yourself verbally and in writing in German
- Flexibility, friendliness, resilience, independence, reliability
- Skilled conversation skills, linguistic fluency, and understandable pronunciation in German
- Good communication and teamwork skills
Benefits:
- Excellent remuneration package based on experience, skills, and performance
- Indefinite contract
- Private health and life insurance
- Dynamic and creative team with a positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
Estimated Salary: €45,000 - €60,000 per year (dependent on experience), plus additional benefits
