Customer Service Representative with German Language Expertise

hace 6 días


Madrid, Madrid, España David Kennedy Recruitment A tiempo completo
Job Overview

David Kennedy Recruitment is collaborating with a reputable BPO in Slovenia to find experienced Customer Care Specialists who can communicate effectively in German. The ideal candidate will work remotely, providing top-notch customer service to an e-commerce brand.

Key Responsibilities
  • Deliver exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
  • Research and provide accurate responses to customer inquiries through various channels.
  • Navigate internal and external documentation to offer world-class service.
Duties and Requirements

The successful candidate will support customers of an e-commerce brand and adhere to established protocols, KPIs, and company policies. Key responsibilities include:

  • Routing calls to the appropriate resources and documenting customer interactions.
  • Identifying emerging trends and patterns in accomplished issues and escalating unresolved ones.
  • Maintaining high-standard customer satisfaction and ensuring professional call handling based on quality guidelines.
Requirements and Qualifications

To be considered for this role, candidates must have:

  • Effective verbal and written communication skills in German (C1 level) and English (B2).
  • Familiarity with customer support software, including Zendesk, Slack, and internal troubleshooting tools.
  • Experience in customer support, technical support, or help desk operations.
  • Able to work independently and as a remote team player, demonstrating problem-solving and critical thinking skills.
Benefits and Compensation

We offer an excellent remuneration package based on experience, skills, and performance. Benefits include:

  • Indefinite contract.
  • Private health and life insurance.
  • Fully remote work from Slovenia.

Our dynamic and creative team offers a positive and friendly atmosphere, along with good working conditions and guidance to reach your full potential.



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