Customer Support Representative with German Language Expertise

hace 9 horas


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

At Wibit Consulting & Services, we are seeking a highly skilled German-Speaking Customer Support Specialist to join our remote team.

About the Role:

We are thrilled to partner with a top-rated Business Process Outsourcing (BPO) company to recruit talented individuals who possess excellent communication skills in German and English. As a customer support specialist, you will be responsible for delivering exceptional technical support via various channels, ensuring timely and high-quality responses to customers.

Duties and Responsibilities:

  • Provide technical customer assistance via voice, chat, and email;
  • Deliver exceptional service by assisting clients with technical inquiries;
  • Accurately document each interaction in a CRM system;
  • Participate in internal team activities and collaborate on solutions to enhance service delivery.

Requirements:

To be successful in this role, you should have:

  • A strong command of the German language (C1 or higher) and English (B2 or higher);
  • Prior experience in customer support or technical support, preferably in a help desk or IT environment;
  • Familiarity with external systems and PC-based software applications;
  • Strong problem-solving abilities, adaptability, and flexibility to thrive in a remote work environment.

What We Offer:

As a valued member of our team, you can expect:

  • A competitive salary ranging from $25-$35 per hour, based on experience, skills, and performance;
  • A monthly allowance of 60 EUR for work-from-home expenses;
  • An indefinite contract with regular hours (10 AM - 6 PM, Monday to Friday);
  • A positive work environment with high employee satisfaction ratings;
  • Professional growth opportunities through access to tools and guidance.

Location: This role is open to candidates residing in Serbia, offering a unique opportunity to join a dynamic team while working remotely.



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