Technical Support Specialist with German Language Expertise
hace 20 horas
**About Cross Border Talents**
We are a dynamic team that offers remote customer care opportunities to individuals who are fluent in German and possess excellent communication skills. Our ideal candidate will provide technical support to our clients via various channels, ensuring a high-quality customer experience.
**Job Description:**
We are seeking a skilled Technical Support Specialist to join our team. As a member of our dynamic team, you will be responsible for delivering exceptional technical assistance to our clients through multiple channels, including voice, chat, and email. You will ensure that all interactions are documented in our CRM system and collaborate with internal teams to contribute to department initiatives and support your colleagues.
**Key Responsibilities:**
- Provide timely technical support to customers through multiple channels (voice, chat, email)
- Ensure a high-quality customer experience in every interaction
- Document all customer interactions in the CRM system
- Collaborate with internal teams, contribute to department initiatives, and support your colleagues
**Requirements:**
- Fluent in German (C1+) and English (B2+)
- Residing in Serbia with legal right to work
- Previous experience in customer or technical support (IT/help desk experience preferred)
- Ability to pass a background check
- Strong problem-solving, critical thinking skills, and adaptability to change
- Ability to work independently and as part of a remote team
- Proficient in PC-based internet and software applications (Microsoft Office, etc.)
**What We Offer:**
- Competitive salary based on experience: €35,000 - €45,000 per annum
- Indefinite contract
- 60 monthly Work From Home allowance
- Fully remote work from Serbia
- A creative, positive team environment with excellent employee reviews
- Tools and guidance to help you thrive in your role
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