Technical Customer Support Specialist with Dutch Language Expertise
hace 7 días
We are seeking a dedicated and customer-focused individual to join our team as a Technical Customer Support Specialist with expertise in Dutch language skills.
This role is ideal for a proactive person who is passionate about delivering exceptional customer service and contributing positively to our clients' experience. Your primary responsibility will be to provide timely, accurate, and comprehensive support to our customers through diverse communication channels.
Key Responsibilities:
- Provide technical customer support via voice, chat, and email promptly
- Demonstrate outstanding customer service skills
- Record each interaction in the designated CRM system
- Participate actively in internal and departmental initiatives by providing feedback, sharing updates, fostering collaborative solutions, and supporting team members
Required Skills and Qualifications:
- Proficient verbal and written communication skills in Dutch (C1 level) and English (B2)
- Reside in Bosnia and Herzegovina and legally eligible for employment without company support
- Previous experience in Customer Support or technical support, particularly within help desks or IT functions
- Ability to undergo a background check
- Strong independent working skills and capability as a remote team player
- Problem-solving and critical thinking abilities
- Adaptability and flexibility in handling process and information changes
- Solid knowledge of external systems and PC-based Internet and software applications (e.g., Microsoft Office)
About Our Offerings
We offer a competitive salary based on experience, skills, and performance, with a permanent contract and private health and life insurance. You will work eight-hour shifts on a weekly rotation, covering operational hours from Monday to Sunday, 9 AM to 11 PM. This fully remote work opportunity allows you to work from anywhere within Bosnia and Herzegovina. Our dynamic and creative team fosters a positive and supportive environment, with excellent work atmosphere and positive employee reviews. Resources and support are provided to help you achieve your full potential.
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