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Dutch Language Customer Support Specialist
hace 1 mes
We are seeking a highly skilled and multilingual Dutch Language Customer Support Specialist to join our team at Recruit4Work SL in Barcelona, Spain.
About the RoleThis is an exciting opportunity for a customer service professional who speaks Dutch fluently to provide exceptional support to guests from the Netherlands. As a key member of our guest experience team, you will be responsible for addressing inquiries, requests, and concerns via phone in a prompt and professional manner.
Key Responsibilities:
- Serve as the primary point of contact for Dutch-speaking guests, providing accurate information about park attractions, events, and amenities to enhance their experiences and maximize their enjoyment.
- Assist guests with ticket purchases, reservations, and itinerary planning, ensuring seamless transactions and efficient service delivery.
- Handle guest feedback and complaints with empathy and diplomacy, striving to resolve issues to the satisfaction of all parties involved.
You will also maintain a welcoming and organized work environment, including the cleanliness and tidiness of the plateau. Furthermore, you will stay updated on park policies, procedures, and safety regulations to ensure compliance and promote a safe and enjoyable experience for all guests.
About YouTo succeed in this role, you should have:
- Fluency in Dutch and English, with excellent verbal and written communication skills in both languages.
- Previous experience in customer service, hospitality, or a related field preferred.
- Strong interpersonal skills and a positive attitude, with a genuine passion for delivering exceptional guest experiences.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Flexibility to work shifts, including weekends, evenings, and holidays, as needed.
- Familiarity with computer systems and software applications for data entry, ticketing, and reservation management.
We offer a competitive salary, bonus system, referral program, opportunities for career advancement and professional development, and a dynamic and inclusive work environment with a diverse team of colleagues. The estimated annual salary for this position is €28,000 - €38,000 based on location and experience.
