Customer Support Specialist for Danish Language Expert

hace 1 día


Madrid, Madrid, España Cross Border Talents A tiempo completo

Overview

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Cross Border Talents is seeking an experienced Customer Support Specialist to join our team in Malaga. This role involves providing exceptional customer service to clients with product-related issues, ensuring timely and accurate resolutions.

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About the Role

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We are looking for a highly skilled and multilingual Customer Support Specialist to work closely with our customers in Danish language. As a key member of our support team, you will be responsible for resolving customer complaints and queries through various communication channels, including phone, email, and chat.

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The Ideal Candidate

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To succeed in this role, you should have excellent verbal and written communication skills in Danish and strong English skills (B2-C1). You should also possess a passion for delivering high-quality customer support and have experience in handling multiple customer inquiries at once.

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Key Responsibilities

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* Respond to customer queries through phone, email, and chat, ensuring timely and accurate resolutions.
* Troubleshoot and resolve customer issues effectively, escalating more complex cases when necessary.
* Provide guidance and information on company products and services, helping customers navigate through any issues.
* Document and categorize all customer interactions, maintaining accurate records and tracking issues to ensure prompt resolution.
* Collect customer feedback and report common issues to help improve products and services.

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Requirements

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* Native Danish speaker with strong English skills (B2-C1)
* Excellent verbal and written communication abilities
* Passion for delivering high-quality customer support
* Ability to troubleshoot and resolve customer issues effectively
* Strong attention to detail and ability to handle multiple customer inquiries
* Collaborative attitude and willingness to work with different teams to ensure a positive customer experience

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Benefits

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* Competitive salary of €30,000 - €35,000 per year, depending on experience
* On-site role with a supportive team in Malaga
* Regular working hours with early finish on Fridays
* Opportunities for career development and growth within the company
* Training and continuous support to help you succeed in your role



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