Customer Support Specialist
hace 7 horas
**Job Title:** Customer Support Specialist - German Language Expert
At Cross Border Talents, we're seeking a highly skilled Customer Support Specialist fluent in German to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional support to our clients.
**About the Role:
- We're looking for an individual with excellent communication and problem-solving skills, who is proficient in using customer support tools and CRM systems.
- The ideal candidate will have a strong command of English for internal communication and be able to work flexible hours, including weekends (rotational shifts).
- This is an opportunity to showcase your linguistic expertise while providing top-notch customer support.
**Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in German.
- Provide accurate information about products and services.
- Resolve customer issues promptly and escalate complex problems when necessary.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve processes and enhance customer satisfaction.
**Requirements:
- Fluency in German (written and spoken) is mandatory.
- Good command of English for internal communication.
- Strong problem-solving and communication skills.
- Proficient in using customer support tools and CRM systems.
- Ability to work flexible hours, including weekends (rotational shifts).
- Must be located in Bulgaria.
**What We Offer:
- A competitive salary range between $12-$15 per hour, depending on experience.
- An attractive benefits package.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.
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