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Automotive Customer Support Specialist
hace 1 mes
At MSX International, we are seeking an Automotive Customer Support Specialist to join our team. This role is a key part of our customer service operation, responsible for providing top-notch support to OEM vehicle owners.
About the Role
The Automotive Customer Support Specialist will serve as the primary point of contact for customers, addressing and resolving all requests related to their vehicles. This includes managing driver inquiries through multiple channels, identifying and addressing root causes of assistance requests, and recording all customer contact to track activities.
Key Responsibilities
- Handle Driver Requests: Manage driver inquiries through multiple channels, ensuring identification and understanding of the request.
- Remote Assistance: Identify and address the root causes of the assistance requests.
- Record all Customer contact in order to track the activities.
- Data Management: Input relevant customer data into the case management System.
- Team collaboration: Participate in team meetings, share personal results and feedback, and contribute to team achievements and targets.
- Process Improvement: Continuously work to improve the efficiency and quality of process workflows.
- Documentation: Prepare, update, and archive all required documents, templates, and records.
- Attend meetings as required, providing personal results and feedback.
- Deliver the best possible customer support in line with project guidelines.
Requirements
To be successful in this role, you will need:
- Fluent Swedish language knowledge and at least intermediate English language knowledge.
- Strong interpersonal skills with a persuasive and negotiation-focused attitude.
- Excellent communication skills across a variety of channels, including interpreting verbal and non-verbal communication.
- Conflict resolution skills, with a team-oriented approach to resolving disagreements positively.
- Problem-solving skills, with logical thinking to break down complex issues and develop solutions.
Salary Information
The estimated salary for this role is approximately $65,000 per annum, depending on location and experience.
About MSX International
We are a leading provider of industry-leading expertise that spans Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, Sales Performance, and more. With over 5,000 employees based in more than 80 countries across the globe, we empower Movers and Makers to thrive in our ever-changing world.
