Customer Support Specialist for Automotive Clients

hace 1 semana


Madrid, Madrid, España Cataloxy A tiempo completo

About the Role: We are seeking a skilled Customer Support Specialist to join our team in Madrid, Spain. As a key member of our customer-facing department, you will be responsible for providing top-notch support to OEM vehicle owners, addressing and resolving their requests related to their vehicles.

Responsibilities:

  • Handle Driver Requests: Manage driver inquiries through multiple channels, ensuring the identification and understanding of the request.
  • Remote Assistance: Identify and address the root causes of assistance requests.
  • Data Management: Record all customer contact in order to track activities.
  • Team Collaboration: Participate in team meetings, share personal results and feedback, and contribute to team achievements and targets.
  • Process Improvement: Continuously work to improve efficiency and quality of process workflows.
  • Documentation: Prepare, update, and archive required documents, templates, and records.

Requirements:

  • Strong Interpersonal Skills: Persuasive and negotiation-focused attitude.
  • Excellent Communication Skills: Across various channels, including interpreting verbal and non-verbal communication.
  • Conflict Resolution Skills: Team-oriented approach to resolving disagreements positively.
  • Problem-Solving Skills: Logical thinking to break down complex issues and develop solutions.
  • Adaptability: Managing time pressure and changing priorities.
  • Resilience: Discipline, pragmatism, and punctuality in work tasks.
  • Flexibility: Handling multiple tasks, planning, and creating contingency plans.

Benefits:

  • Salary: €22,000 - €24,000 gross per year in 14 payments.
  • Flexible Compensation: Medical insurance, transportation card, meal card, training...
  • Additional Incentives: Employee referral programs, internal trainers, new business opportunities...
  • Remote Work Policy: Up to 50% of monthly working days.

About Us: MSX International is a North American multinational consulting firm specializing in the automotive industry.



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